5 Reasons and Benefits: Using Third-Party Maintenance

Gartner states that 71% of very-large enterprise companies leveraged third-party maintenance (TPM) for support. They believe that more than 10 million data center/network devices are currently being maintained by a TPM contract.

Third-party maintenance is becoming more mainstream. Gartner estimates that TPM RFI/RFPs will increase by 35% by 2020. There are several reasons for this shift to TPM, not the least of which is tremendous cost savings. Below are the top benefits of using third-party maintenance.

1. Lower Maintenance Cost than OEM

Accenture recommends third-party maintenance as a means for organizations of all sizes to reduce their annual spend to support their hardware. They suggest that savings of 30-60 percent were achievable. With Altnet that number grows to 50-80 percent off OEM list price.

2. Longer Useful Life of Your Hardware

Hardware manufacturers often force their customers to upgrade their equipment by announcing that it has reached end-of-life (EOL) or end-of-support (EOS). But what if that equipment is working just fine in your data center? TPM can be used well past the EOS date so you can be confident that you can get replacement parts when needed.

3. Flexible Coverage and SLAs Available

Most manufacturers have their set contracts available for a set time, usually 1 to 3 years, with their SLAs, 8x5xNBD or 24x7x4, with little flexibility. A third-party maintenance contract can have more flexible SLAs such as hot spares on-site or 24x5xNBD. You can also direct how long you want the contract to run by months and years.

4. Single Provider to Support Multiple Vendors

Keeping up with maintenance and support contracts can be difficult. There are regularly multiple contracts for each vendor in the data center. TPM allows you to consolidate to a single contract for all of your hardware. This reduces costs, improves efficiencies, and gives you consistent support experience across multiple OEMs.

5. Third-Party Maintenance Becoming Mainstream

Keeping up with maintenance and support contracts can be difficult. There are regularly multiple contracts for each vendor in the data center. TPM allows you to consolidate to a single contract for all of your hardware. This reduces costs, improves efficiencies, and gives you consistent support experience across multiple OEMs.

As stated above, the majority of very-large organizations already use some form of third-party maintenance for their IT infrastructure. Even HP outsourced the delivery of their own maintenance and support to Unisys.

Organizations need to find reliable and creative ways to extend their budgets. That is why Accenture called TPM a “no-brainer”.

Are you ready to start reaping the many benefits of third-party maintenance? The technology channel TPM experts are here to help. Contact us today for a quote.

  •  
  •  
  •  
  •  
  •